§ 10-114. Customer communications.  


Latest version.
  • (a)

    The cable operator shall provide written instructions and information on each of the following areas at the time of installation of service, at least annually thereafter to all subscribers, and at any time upon request:

    (1)

    Products and services offered;

    (2)

    Prices and options for programming services and conditions of subscription to programming and other services;

    (3)

    Installation and service maintenance policies;

    (4)

    Instructions on how to use the cable service;

    (5)

    Channel positions of programming carried on system;

    (6)

    Billing and complaint procedures, including the address and telephone number of the city;

    (7)

    Bill payment and service location addresses, telephone numbers, and office hours including specified weekend and evening hours.

    (b)

    Subscribers shall be notified of any changes in rates, programming services or channel positions as soon as possible on the cable system and in writing. Notice must be given to subscribers a minimum of thirty (30) days in advance of such changes if the change is within the control of the cable operator. In addition, the company shall notify subscribers thirty (30) days in advance of any significant changes in the other information required by the preceding paragraph.

(Ord. No. 80-470, § 1, 11-9-94)