§ 10-115. Subscriber bills.

(a)

Bills shall be clear, concise and understandable. Bills must be fully itemized with itemization including, but not limited to, basic and premium service charges and equipment charges. Bills shall clearly delineate all activity during the billing period, including optional charges, rebates and credits.

(b)

In case of a billing dispute, a cable operator must respond to a written subscriber complaint within thirty (30) days.

(c)

No late payment charge shall be imposed upon a subscriber unless at least thirty (30) days have elapsed after the due date specified on the bill. The company may not specify a due date on the bill that is earlier than the first day of the monthly period to which the bill is attributable.

(d)

Refund checks shall be issued promptly, but not later than:

(1)

The customer's next billing cycle following resolution of the request or thirty (30) days, whichever is earlier; or

(2)

The return of the equipment supplied by the cable operator if service is terminated.

(e)

Credits will be issued no later than the customer's next billing-cycle following the determination that a credit is warranted.

(Ord. No. 80-470, § 1, 11-9-94)